The map below depicts the most recent cities in the United States where Verizon Wireless users have reported problems and outages. If you are experiencing problems with Verizon Wireless, please submit a report below.
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The heatmap above shows where the most recent user-submitted and social media reports are geographically clustered. The density of these reports is depicted by the color scale as shown below.
Verizon Wireless users affected:
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Verizon Wireless is a telecommunications company which offers mobile telephony products and wireless services. It is a wholly owned subsidiary of Verizon Communications. It is the second largest wireless telecommunications provider in the United States.
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Most Affected Locations
Outage reports and issues in the past 15 days originated from:
| Location | Reports |
|---|---|
| Chicago, IL | 212 |
| Los Angeles, CA | 145 |
| New York City, NY | 130 |
| Brooklyn, NY | 128 |
| Washington, D.C., DC | 127 |
| Minneapolis, MN | 98 |
| Philadelphia, PA | 97 |
| Indianapolis, IN | 86 |
| Pittsburgh, PA | 76 |
| Dallas, TX | 76 |
| Atlanta, GA | 74 |
| Phoenix, AZ | 71 |
| Augusta, GA | 64 |
| Seattle, WA | 63 |
| Charlotte, NC | 58 |
| Omaha, NE | 50 |
| Houston, TX | 49 |
| Kansas City, MO | 47 |
| Denver, CO | 42 |
| St. Louis, MO | 42 |
| Queens, NY | 41 |
| Staten Island, NY | 38 |
| Buffalo, NY | 37 |
| San Diego, CA | 36 |
| Richmond, VA | 33 |
| Las Vegas, NV | 32 |
| Miami, FL | 31 |
| Aiken, SC | 30 |
| Detroit, MI | 30 |
| Louisville, KY | 29 |
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Community Discussion
Tips? Frustrations? Share them here. Useful comments include a description of the problem, city and postal code.
Beware of "support numbers" or "recovery" accounts that might be posted below. Make sure to report and downvote those comments. Avoid posting your personal information.
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Verizon Wireless Issues Reports
Latest outage, problems and issue reports in social media:
Nakia Morrison (@angelfish314) reported @Verizon the pure frustration of not being able to drop off old devices at a local store to send back to you after an upgrade is ridiculous! I don’t have a 🖨 to get these return labels and it’s taken almost 2 wks since upgrading. Customer care should incl ease of returning!
- VZWUnion (@VzwUnion) reported
Verizon needs to STOP the two-tiered system of phone support, for the sake of employees, customers, and its own business. Invest in American employees. Treat your employees well, and watch your employee AND customer satisfaction rise.
- brandon tweeton (@BrandonTweeton) reported
@VerizonSupport I've been patiently waiting for a week on a replacement phone that was supposed to be a 2 day shipment. Nobody ever answers on the customer service calls I've made. Do I have to drive an hour to the nearest store to be able to talk to someone???
- Kevin Timm (@Kevin_Timm) reported
@VerizonSupport if the internet gateway has a solid white light then why is there no internet connection? And why the hell does the my verizon app not show a damn thing for managing the wifi network??
- Paul A. Hacker (@paulatcvs) reported
@Verizon starting this morning, I get no cell service at my home. Did you all remove 3G service in parts of 40206 zip code (Crescent Hill neighborhood)?
- Pablo Martinez! (@peckeh) reported
@VerizonSupport It happens all the time, I need to be on WiFi in order to use my phone, on every page and every app, it’s a useless service y’all provide.
- Zach Hayes (@znhayes23) reported
@Daddy_Dusty @Verizon Yeah i pay 120-130 a month for complete dog **** service at times. Unreal
- Brandanop (@vpeteb) reported
Tomorrow will be 5 days of working from home without Fios internet. I have been on the phone and chat 6 times jn 4 days. If my ticket gets canceled or rescheduled again tomorrow, I will cancel @Verizon and get @Xfinity
- La Jefa 🧚🏾 (@dudethatsDEJA) reported
@Verizon your service ALWAYS acts up AFTER I paid my bill. Make it make sense. Fix the problem. Please and thank you!
- AquaBlast Services (@AquaBlastServi1) reported
@VerizonSupport this Verizon support is just as worthless than the support over the phone
- Brandanop (@vpeteb) reported
@VerizonSupport lightning struck my house Saturday and fried my router and cable box. Found and reported it Sunday. Verizon promised to come today (Weds) then rescheduled this AM to tomorrow because I am part of a “general outage” but all my neighbors direct have working Fios.
- Jeffrey Churchill (@chilljat) reported
In the end, after traveling 20 miles, UPS store couldn’t take modem, because Verizon “customer” service, all three of them, never gave me a store address or return number to send modem. @Verizon Don’t go digital w Verizon. Horrendous service.
- Rachel Rospert (@RachelRospert) reported
@Verizon apparently it’s ok to tell customers Verizon’s lack of training for their employees is my fault. No Marlene. Verizon needs to fix itself
- Rachel Rospert (@RachelRospert) reported
@Verizon their customer service is ****!!! I have called 10 times for the same issue and tried to speak with a supervisor can’t ever get through. Then supposedly was put through a supervisor then finally got through to someone and they keep repeatedly telling me it’s my problem.
- Bryce Davis 🖤 (@brycedav1s_) reported
Verizon sucks so bad
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